All products sold on gutmotorstruck.ro with an invoice, tax receipt, and warranty certificate.
The legal guarantee is provided in accordance with the provisions of Law no. 449/2003 on the sale of products and associated guarantees, which transposes Directive 1999/44/EC into Romanian law and does not limit, ignore or restrict directly or indirectly the legal rights and legitimate interests of the buyer, as provided by law.
The products sold by GutMotorsTruck S.R.L. they are interchangeable with the original parts according to the catalogs and lists published by the manufacturers.
The consumer must inform the seller of any defect found during the warranty period. The warranty is offered for products that have manufacturing defects. If a part cannot be changed or repaired, then its value will be refunded.
The guarantee is valid when the parts are installed in a service authorized by the Romanian Auto Registry (R.A.R.)
During the warranty period, defective products due to causes not attributable to the consumer are guaranteed, through repair or replacement.
The maximum term for repairing the guarantee is 15 calendar days and runs from the date on which the specialized service unit became aware of the deficiencies complained by the consumer. This date coincides with the date on which the claimed defective product, accompanied by the warranty request, was actually received by the specialized service unit.
Durable parts benefit from an average warranty period of 18 months, starting with the date written on the invoice.
Long-term auto parts are: engine sets, piston segments, piston cylinders, connecting rod bearings, bearing bearings, vibrochen, etc.
Consumable car parts that benefit from a 1-year warranty. Consumable parts are those from the following categories: connecting rod bushings, cylinder head gaskets, pressure bearings, universal joints, etc.
The buyer who will complain about a defective situation during the warranty period will present the following documents together with the part/parts in question:
- The purchase invoice or tax receipt issued by GutMotorsTruck S.R.L.
- The warranty certificate that was issued at the time of sale
- Proof of installation in a repair workshop authorized by the Romanian Auto Registry (R.A.R.) for the type of work performed (tax invoice and installation estimate)
- The document issued by the authorized repair workshop that identifies the defect and explains the causes of its occurrence, including the report generated by the tester/diagnosis/expertise where applicable
- Copy of the RAR technical authorization of the repair workshop where the installation was carried out
- Warranty claim issued by the seller (where applicable)
- Copy of the registration certificate of the vehicle in question
Gutmotorstruck.ro does not assume responsibility for the warranty and it can be canceled in the following cases:
- The part was not mounted in an authorized R.A.R. service. for the type of work performed
- The part was not mounted properly or was mounted together with worn, defective or modified related parts
- The piece was used for purposes other than those indicated by the manufacturer
- The part was not correctly identified due to the presentation of some erroneous data by the buyer or was not compared during assembly with the part to be replaced
- The part was worn or damaged due to overloading, incorrect or insufficient maintenance of the vehicle, failure to carry out periodic revisions according to the manufacturer’s recommendations, the specialized workshop that carried out the assembly did not establish the subsequent checks and adjustments according to the assembly technology or imposed by the manufacturer
- The car was used in inappropriate conditions
- The car suffered an accident or was subjected to external factors, natural or other phenomena
- The pieces show traces of hits, bends, deformations, tears, etc.
- The parts show normal wear (natural)
The right of withdrawal is made according to GEO 34/2014 art. 9/1 within 14 days.
The right of withdrawal is made according to GEO 34/2014 art. 9/1 within 14 days – the conditions and methods of exercising the right of withdrawal, for the cases provided for in this ordinance, in the form of the following clause: “the consumer benefits from a period of 14 days to withdraw from a distance contract or from a contract outside the commercial premises, without having to justify the withdrawal decision”.
Before the expiration of the withdrawal period, the consumer informs the professional (seller) about his decision to withdraw from the contract, in writing to the e-mail address [email protected]
- According to the legislation in force, the right of withdrawal is applicable only to natural person customers.
- The right of withdrawal within 14 days can only be applied to products delivered by courier. The returned product must be presented in the same condition in which it was delivered, in the original packaging with all accessories, with intact labels and accompanying documents.
The return costs will be borne by the customer and the reimbursement of the product value will be made within 14 days at the latest from the receipt of the return.
In the case of orders that benefited from free delivery (according to the terms on www.gutmotorstruck.ro, information/product delivery section) and are subsequently returned partially (the value of the order falls below the value of free delivery) or fully, for various reasons not attributable to the seller ( e.g. purchasing products on one’s own responsibility, without providing the seller with data about the car (including chassis/VIN series), identification data erroneously communicated to the seller, changes made to the car compared to the construction version and which are not brought to the knowledge of the seller ), the delivery fee initially granted free of charge, is borne by the customer.
The old parts for exchange are returned within a maximum of 14 days, in the packaging of the new parts.
The return will be made in the same way as for shipping, Fan Courier to the address: Str. Pastures no. 1, Jud. Maramures, Baia Mare City .
The returned products must be properly packed to protect them during transport and to protect their original packaging.
Do not ask for the counter value of the products returned in the refund system. These will be returned after receiving the products by our representatives.
Not accepted for return:
- Products with damaged packaging, without specific labels and inscriptions
- Products that are not in the original packaging in which they were delivered
- Products without original accessories and components
- Products that show traces of assembly, painting or welding
- The original products ordered incorrectly because the buyer did not provide the identification data of the vehicle and the chassis series or they were communicated incorrectly
- Products ordered through special, external orders for which an advance was requested
Download here: PARTS RETURN SHEET
Download here: GUARANTEE CERTIFICATE and DECLARATION OF CONFORMITY